This qualification may be used as a pathway qualification into community services work and may apply specifically to:
• Workers who support individuals by providing a first point
of contact in a crisis situation and referral to a broad range of services,
or
• Workers in residential facilities and/or in community services
under direct or regular supervision within clearly defined organisation
guidelines and service plans.
Workers at this level:
• May provide assistance and support to clients accessing a service
or experiencing
issues such as alcohol and/or other drug issues
• Assist people in meeting their immediate needs e.g. by providing
shelter and food
• Provide short-term contact with clients in a crisis situation
during which time they establish a helping relationship to define the
crisis and provide referral information where appropriate
• May provide ancillary services such as catering, cleaning, laundry,
gardening and home maintenance
• Report directly to a supervisor and are not responsible for
other workers.
These positions may have direct contact with clients, identify presenting needs and refer to appropriate services and support.
This qualification may provide an appropriate pathway into higher level qualifications, such as those in aged care, disability and home and community care.
PACKAGING RULES
11 units must be selected for this qualification including:
• 5 compulsory units
• 6 elective units
Unit Code |
Unit Name |
Option |
CHCCS211A
|
Prepare
for work in the community sector |
Core |
CHCORG201A
|
Follow
policies, procedures and programs of the organisation |
Core |
CHCCOM201C
|
Communicate
with people accessing the services of the organisation |
Core |
CHCORG202C
|
Work
with others |
Core |
HLTOHS200A
|
Participate
in OHS processes |
Core |
CHCADMIN201C
|
Undertake
basic administrative duties |
Elective |
CHCCOM302C
|
Communicate
appropriately with clients and colleagues |
Elective |
CHCCS200D
|
Deliver
service to clients |
Elective |
CHCYTH301D
|
Work
effectively with young people |
Elective |
HLTCSD306B
|
Respond
effectively to difficult or challenging behaviour |
Elective |
CHCAOD201D |
Prepare for alcohol and other drugs work |
Elective |
Occupational titles may include:
• Assistant community services workers
• Care service employee
• Contact officers
• Customer service staff
• Domestic assistant
• Gardener/grounds person
• Home helper
• Housekeeping assistant
• Laundry assistant
• Night/community patrol workers
• Personal care assistant
• Provision of emergency relief
• Reception/front desk staff
• Support worker
