CHC30108 Certificate III in Community Services Work

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.

This level is appropriate for support workers, case workers and client contact officers and generally, these positions:

• Have direct contact with clients
• Identify presenting needs
• Refer to appropriate services and support.

At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.

Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.
This qualification is available as a broad-based qualification or with a focus on either community services or community development work.

PACKAGING RULES

13 units must be selected for this qualification including:
• 8 compulsory units
• 5 elective units

CYTS delivers the following units of competency for this qualification:

Unit Code	Unit Name	Option
CHCADMIN305D	Work within the administration protocols of the organisation	Core
CHCCD412A	Work within a community development framework	Core
CHCCOM302C	Communicate appropriately with clients and colleagues	Core
CHCCS308B	Provide first point of contact	Core
CHCCS411A	Work effectively in the community sector	Core
CHCNET301D	Participate in networks	Core
CHCORG303A	Participate effectively in the work environment	Core
HLTOHS300A	Contribute to OHS processes	Core
CHCCS401B	Facilitate responsible behaviour	Elective
CHCAD401D	Advocate for clients	Elective
CHCCHILD404A	Support the rights and safety of children and young people	Elective
CHCYTH301D	Work effectively with young people	Elective
HLTFA301B	Apply first aid	Elective

Occupational titles may include:

• Aboriginal or Torres Strait Islander community development worker
• Neighbourhood centre worker
• Client contact
• Community care worker
• Recreational activities officer (weekend)
• Residential support worker
• Assistant community workers (focusing on community health primarily in an Indigenous community)
• Support worker (community based with an orientation toward any or a number of the following: youth, women, families, domestic violence, child protection)
• Indigenous youth worker
• Tenants working in a range of areas
• Intake and referral worker (Aboriginal)•
• Juvenile justice court officer
• Juvenile justice officer
• Juvenile justice officer (community)
• Youth case worker (community health service setting – non residential)
• Youth housing support worker
• Youth worker